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FREE DELIVERY ANYWHERE IN THE WORLD
Welcome to Rue Des Chiens' Comprehensive FAQ
📦 Q: What is the shipping time for your products?
A: We take 3-5 days to process your order and an additional 2 weeks for delivery.
🌎 Q: Do you ship worldwide?
A: Yes, we ship our products to customers around the globe.
📍 Q: Where do you ship your products from?
A: Our offices are located in Brest, France, and our international warehouse is in China.
🔎 Q: Can I track my order?
A: Absolutely! Please wait 4 days after placing your order and then email us at contact@ruedeschiens.com for tracking information.
🧩 Q: I'm missing some items from my order. What should I do?
A: Our products may be shipped separately depending on warehouse locations. If your order contains items from different warehouses, you will receive multiple deliveries. The remaining items should arrive soon.
🛠 Q: I received a damaged item. How can I resolve this?
A: We apologize for the inconvenience. Please email a photo of the damaged item to contact@ruedeschiens.com, and we will send a replacement as soon as possible.
🏠 Q: Where is Rue Des Chiens located?
A: Our headquarters are in Brest, France.
⏳ Q: My order hasn't arrived yet. What's causing the delay?
A: We apologize for any delays in delivery. International shipping can sometimes take longer than expected due to customs clearance. To track your order and see its current status, please contact us at contact@ruedeschiens.com for assistance.
💰 Q: Do you have a refund policy?
A: We strive to resolve any issues our customers may have with their online purchases. If you'd still like to request a refund, we can process it as long as you make the request within 30 days of the order date and the product(s) in question are not sold out. For more information, please refer to our refund policy link.
We hope this Comprehensive FAQ has answered your questions about Rue Des Chiens' online shopping experience. If you have any further inquiries or concerns, please don't hesitate to contact our dedicated customer support team at contact@ruedeschiens.com. We're here to help you every step of the way.